Q: Can I deposit directly through the internet?
A: Yes, check 【Member Center->Deposit】and choose Company deposit/Online payment/Instant account instructions.
Q: What is Online bank Payment? How to use it?
A: Online bank payment is using web banking with direct deposit from your bank account. Members need to have web banking feature activate by their bank. Then follow the instruction at online bank payment page to finish the transactions.
Q: What is the minimum and maximum amounts to deposit?
A: The minimum deposit for esball account is $50 RMB. No maximum deposit limitation.
Q: What is the minimum and maximum amount to withdraw per transaction?
A: Per minimum withdrawal amount for esball account is $ 100RMB. Per maximum withdrawal amount is $100,000 RMB.
Q: Why the balance does not update on time after I made deposit through online bank payment?
A: Online bank payment system needs time to verify your identity by encrypting all date to and from the site. Your transaction is secured by our system. The whole processing may take up to 30 mins. After 30mins, if you still do not get the balance deposited. Please contact our customer service directly.
Q: How long will my withdraw take?
A: The clearance time of a withdrawal from your Esball account will be within 2 hours.
Q: Is there limit on withdraw times? When can I make the withdraw?
A:
Esball provides unlimited withdrawal requirement request to our members. Depending on the different payment channels, multiple withdrawal request will be verified and service fees will be charged per transaction (Maximum charge of ¥100 RMB on top, per transaction, details shown as below#)
Esball provides 24/7 on call withdrawal services
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Banking withdrawal request is valid free of charge for the first transition within 24hrs. Multiple withdrawal request within 24hrs (including second withdrawal) will be verified and ¥100 RMB service charge would be required per transaction.
CGpay withdrawal request is valid free of charge for the first transitions within 24hrs. Multiple withdrawal request within 24hrs (including the second withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.
购宝wallet withdrawal request is valid free of charge for the first transitions within 24hrs. Multiple withdrawal request within 24hrs (including the second withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.
Cryptocurrency withdrawal request is valid free of charge for five transitions within 24hrs. Multiple withdrawal request within 24hrs (including the sixth withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.
Q: How much does it cost to withdraw?
A:
Banking withdrawal request is valid free of charge for the first transition within 24hrs. Multiple withdrawal request within 24hrs (including second withdrawal) will be verified and ¥100 RMB service charge would be required per transaction.
CGpay withdrawal request is valid free of charge for the first transitions within 24hrs. Multiple withdrawal request within 24hrs (including the second withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.
购宝wallet withdrawal request is valid free of charge for the first transitions within 24hrs. Multiple withdrawal request within 24hrs (including the second withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.
Cryptocurrency withdrawal request is valid free of charge for five transitions within 24hrs. Multiple withdrawal request within 24hrs (including the sixth withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.
Q: Is there any condition to withdraw?
A: Members need to set up their bank account with Esball. And the bank withdrawals must be made to a bank account which is under your name. Money from the last withdraw by effectively betting deposit amount less than the amount of [each] apply for the money, the company will receive the deposit amount 50% administrative costs, and the 150,000VND withdraw fee.
Q:The withdraw account must be mine?
A: Members need to set up their bank account and the bank account holder must under same name when the member register with Esball. Otherwise, we are unable to approve the withdraw transaction. The real name cannot be changed. Esball is not responsible on the cause of the failure of withdraw due to the mismatch of the names.
Q: My withdrawal appears as processed, but I have not yet received the funds. What should I do?
A: General withdrawals will be completed within two hours, it would take a little longer than expected for the funds to appear in your account sometimes. If more than 2 hours have passed and the transaction still hasn't appeared on your statement, please contact us for your withdraw conditions.
Q: What kind of currency that I can use to deposit?
A: Esball only support CNY currency right now.
Q: Can I set up multi bank accounts to withdraw?
A: Yes, click [Member Center-->Account-->Basic Info.-->Bank Information] and click [Add account] to modify or add bank accounts.
Q: When can I get my weekly comp point? How to calculate the comp point? How to do it?
A: You can get once real time rebate opportunity per day. If you do not receive the rebate that day, will be automatically distributed to your account beforeThree o'clock in the afternoon next day.
Daily rebate settlement interval: 12 noon on the same day to 12 noon the next day, Beijing time.
real time rakeback operation mode:
Web login→Member Center→My Rebate→Calculate→『Receive』, the system will automatically distribute and add!
Q: How to check the valid weekly betting record?
A:Click [Member Center->Account->Valid bet amount] to check the total amount of betting and each game's valid betting amount details.
