Q: How to join Esball? 

A: Please click "JOIN US" and correctly fill out the information and you can immediately log in!

 Q: My name has displayed taken when I'm registration, how can I do? 

A: Display name has been registered when registering, please contact your customer service staff to help you make data comparison and adjustment.

 Q:How can I do if I forgot my account / password?

A:  If you forget your password you can click [Forgot your password] on the homepage, the system will send the password to your mailbox which left when registering. If you forget your account, please contact the online customer service, the staff will assist you to retrieve account.

 Q: How can I do if my account has frozen? 

A: The account display freeze is because the password has been entered incorrectly many times and it may cause the system to security lock to start, please contact your online customer service department to help you lift the freeze.

 Q: How can I change my password?

A: Click the [Member Center -> My Account -> Basic Info.]to change the password.

 Q: How can I change the personal registration information?

A: After successful registration, the fill in data will not change on their own. If necessary, please contact your online customer service to help you make the changes.

 Q: Can I reopen a new account?

A: esball only accept one time registration per member, and the multiple registrations under same member's name is forbidden.

Q: Can I delete/cancel my account? 

A: esball will not delete/cancel member's account for any reasons. However, members can apply to freeze their account into the suspension status.

 Q: Can I deposit directly through the internet?

A: Yes, check 【Member Center->Deposit】and choose Company deposit/Online payment/Instant account instructions.

 Q: What is Bank Transfer? How to use this function?

A: We provide the Deposit Account for Company Deposit. If you deposit over 90 RMB by using company account transfer, there is a 1% deposit bonus when you make a transfer every time, maximum per deposit is 300 RMB per day. The transfer account number will be changed frequently. Please double check the latest bank information in [Member center-->Deposit-->  bank Transfer method] before you deposit the money.

 Q: What is Online Payment? How to use it?

A: Online payment is using web banking with direct deposit from your bank account. Members need to have web banking feature activate by their bank. Then follow the instruction at online payment page to finish the transactions.

Q: What is the minimum and maximum amounts to deposit?

A: The minimum deposit for esball account is $50 RMB. No maximum deposit limitation.

 Q: What is the minimum and maximum amount to withdraw per transaction? 

A: Per minimum withdrawal amount for esball account is $ 100RMB. Per maximum withdrawal amount is $100,000 RMB.

Q: Why the balance does not update on time after I made deposit through online payment?

A: Online payment system needs time to verify your identity by encrypting all date to and from the site. Your transaction is secured by our system. The whole processing may take up to 30 mins. After 30mins, if you still do not get the balance deposited. Please contact our customer service directly.

 Q: How long will my withdraw take?

A: The clearance time of a withdrawal from your Esball account will be within 2 hours.

Q: Is there limit on withdraw times? When can I make the withdraw? 

A:
Esball provides unlimited withdrawal requirement request to our members. Depending on the different payment channels, multiple withdrawal request will be verified and service fees will be charged per transaction (Maximum charge of ¥100 RMB on top, per transaction, details shown as below#)

Esball provides 24/7 on call withdrawal services

#
Banking withdrawal request is valid free of charge for the first transition within 24hrs. Multiple withdrawal request within 24hrs (including second withdrawal) will be verified and ¥100 RMB service charge would be required per transaction.
CGpay withdrawal request is valid free of charge for five transitions within 24hrs. Multiple withdrawal request within 24hrs (including the sixth withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.

Q: How much does it cost to withdraw? 

A:
Banking withdrawal request is valid free of charge for the first transition within 24hrs. Multiple withdrawal request within 24hrs (including second withdrawal) will be verified and ¥100 RMB service charge would be required per transaction.

CGpay withdrawal request is valid free of charge for five transitions within 24hrs. Multiple withdrawal request within 24hrs (including the sixth withdrawal) will be verified and ¥50 RMB service charge would be required per transaction.

*「24 hrs」 definition
Time is calculated according to the previous free service charge benefit that the member received.
Example: A member received free service charge transaction on 7/1 02:00am, free service charge transaction would be available again on 7/2 02:01am.

 Q: Is there any condition to withdraw? 

A: Members need to set up their bank account with Esball. And the bank withdrawals must be made to a bank account which is under your name. Money from the last withdraw by effectively betting deposit amount less than the amount of [each] apply for the money, the company will receive the deposit amount 50% administrative costs, and the 150,000VND withdraw fee.

 Q:The withdraw account must be mine?

A: Members need to set up their bank account and the bank account holder must under same name when the member register with Esball. Otherwise, we are unable to approve the withdraw transaction. The real name cannot be changed. Esball is not responsible on the cause of the failure of withdraw due to the mismatch of the names.

 Q: My withdrawal appears as processed, but I have not yet received the funds. What should I do?

A: General withdrawals will be completed within two hours, it would take a little longer than expected for the funds to appear in your account sometimes. If more than 2 hours have passed and the transaction still hasn't appeared on your statement, please contact us for your withdraw conditions.

 Q: What kind of currency that I can use to deposit?

 A: Esball only support CNY currency right now.

 Q: Can I set up multi bank accounts to withdraw?

A: Yes, click [Member Center-->Account-->Basic Info.-->Bank Information] and click [Add account] to modify or add bank accounts.

 Q: When can I get my weekly comp point? How to calculate the comp point?

A: Our weekly comp point return schedule is every 9PM (GMT+8) on Monday. Every comp point will be calculated every week from Monday 12:00PM to next Monday 11:59AM automatically by our system (GMT+8)

Q: How to check the valid weekly betting record?

A:Click [Member Center->Account->Valid bet amount] to check the total amount of betting and each game's valid betting amount details.

 Q:  Why the system said "I have inefficient fund of my current balance" after I made my deposit successfully? 

A: After the deposit has made, the balance will be transfer into BBIN balance. If members need to bet on sports. They have to use [transfer credit] to transfer the credit into sport betting balance.

 Q: How to do the transfer credits?

A: Click on [Member Center->Account->Transfer Credit] at Home page, then you can transfer as much as you want.

 Q:  How many deck of cards that you use in the game? 

A: We use 8 deck of cards in Baccarat and others will depend on each games' rules.

 Q: When will shuffle the cards?

A: We will start to shuffle the shoe of cards when the red cut card appear or lost the connection?

Q: How much is my minimum bet per bet?

A: Minimum betting 1 RMB: BB sport,BB lotto, BBTH Battle，XBB Slot game，YG Gaming, XBB lotto, JDB Gaming, MT Gaming, ACE Gaming, XY Gaming, WM casino
    Minimum betting 5 RMB: BOEING SPORT,BB Blockchain
    Minimum betting 10 RMB: BB casino, EVO casino，SABA Sport, GD casino, NEW BB SPORTS，eBET casino，CROWN SPORT, MG casino
    Minimum betting 20 RMB: AG casino ,AllBet casino ,BG casino, XBB casino, EG casino
    Minimum betting 0.5 RMB: ISB Slot game, BNG Slot game, Gti Slot game, EG Slot game
    Minimum betting 0.2 RMB: GNS Slot game,PG Slot game
    Minimum betting 0.16 RMB: CQ9 Slot game
    Minimum betting 0.1 RMB: BB Slot game, PP Slot game, JDB Slot game, MEGA Slot game, WM Slot game, AW Slot game, MT Slot game, ACE Slot game, LEG Gaming, FG Gaming, PS Slot game, TP Slot game
    Minimum betting 0.01 RMB: MG Slot game, PT Slot game, SW Slot game, HB Slot game, KY Gaming, FG Slot game, KA Slot game
    Minimum betting 0.02 RMB: AG Slot game, SG Slot game
    Minimum betting 0.05 RMB: YG Slot game

  ▲ click 【Member center ➜ Account ➜ The limit amount of personal game】to  check the minimum betting for game type.

 Q: My personal information and betting records are safe in ESBALL?

A: ESBALL.com is abosluly safe website. We will never leak any personal data for any commercial purpose.
The ESBALL site uses SSL 128bit web server certificate to protect the sensitive information that is sent and received including personal information and protect all date under a very secure environment"

 Q: Why there are only few chip options in live dealer games?

A: Please click [chip setting] and it will appear all the chip options. Choose your chips and save the choice.

 Q: How to proof the game is instantly?

A: The video stream on your screen is real live condition from BBIN studio. You can see from the live camera to monitor the activities in studio. All the gaming results are 100% real and instant.

Q: How can I make bet on Sports betting?

A: Choose a Sport, then event you wish to bet on from SABA SPORT, BB SPORTS , NEW BB SPORTS，BOEING SPORT and CROWN SPORT. Place your bet by clicking the odds price to add to your bet slip.

 Q: How do I know that I won the bet?

A: Click [Member center->Transaction Record-->Bet Record / Transaction Record] to look up your betting records and outcome in each game categories.

 Q: Where can I see all my betting information?

A: Click [Member center->Transaction Record-->Bet Record] to check the details on betting record and each game's results.

 Q: Why my betting is invalid?

A: We will release an announcement if there are game events canceled, suspended, or terminated. The game will be considered as invalid game. ESBALL remain the rights to choose the way to announce the notification. The betting amounts will return to your account. Mixed tricks involved in the bet will be deemed invalid and did not play, while other betting items will continue betting.

 Q: How to check the announcement of game cancellation, cancellation of bets, public news?

A: Click [Member center-->Announcement-->Announcement] to check the latest announcement or history information.

 Q:How to check my mail box at Esball.com?

A: Click [Member center-->Announcement--> Messages] to check the latest message from ESBALL.

 Q: How to check the latest ESBALL official announcements?

A: Click [Member center-->Announcement--> News] to check the latest news from ESBALL.

 Q:Except desktop web page, other betting methods?

YES.【Mobile APP】➜Integrate Live Casino, Sports and Casino. Let you can enjoy the game and play smart at every where.

 Q: Is there any minimum system requirements?

A:  Our site is optimized for cross browser compatibility and support a wide range of web browsers. Most significantly on the top 4 popular browsers: Windows Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome. In order to give our customers the best experience in gaming and enjoy the fun of online betting.

 Q: Why need to clean web page cache?

A:  If you have trouble to borrowing the new web site address or the latest updated web page, to solve these problems, please following the steps below:
*Please choose the option--> tools
*Click the internet options
*You will see the browsing history
*then click delete
*Choose what you would like to delete and then hit the delete button.

 Q: What happen if I cannot log into the game? 

A: First, you can try to shut down your firewall and anti-virus software. Some of these program will cause the conflictions.
Beside, you can try to delete the cookies and history record in your browser. Restart your computer and try to log in again.
If you still have trouble on log in, please download our desktop version and re-install the application again, then try to log in again."

 Q: How to use print screen?

A: Please move the mouse over to where you type into web address. Look for print screen button on your keyboard and press it. Open the Painter in windows accessories menu and right click of your mouse. Choose paste and save it as jpg file in Painter.